ABOUT THE PROGRAMME
The Occupational Associate Degree Programme in Business Process Outsourcing is designed to provide workforce solutions in the field of Business, with particular focus on the training and certification of persons at the noted level.

The programme seeks to produce rounder graduates who will exhibit the abilities and competencies to function as junior supervisors with the capacity to grow and develop in the industry and continue on to higher levels of education.

Upon completion of this programme graduates should be able to:

• Conduct a Telemarketing Campaign
• Manage Inbound and Outbound Calls
• Plan a Marketing Campaign
• Monitor and Analyze Calls
• Provide Quality Customer Services
• Promote products and Services
• Manage Clients’ Portfolios
• Use a wide range of Computer Applications

Employment/Career Opportunities
The competencies and professional skills to be developed by this programme are the basis for an expanding variety of rewarding careers locally and internationally. Upon completion, graduates may be eligible for employment.

• Telemarketers
• Trainers/Coach
• Quality Analysis
• Product Campaign Developers
• Business Process Managers
• Business Researchers
• Interpreters